Question 1

Which email should I use for product or technical support?

Accepted Answer

For technical issues, bug reports, engine integration, platform usage, and developer assistance, contact support@rookduel.tech. Our engineering team monitors this channel directly.

Question 2

Which email should I use for partnerships or official correspondence?

Accepted Answer

Direct all institutional correspondence, commercial partnerships, research collaborations (including cryptographic steganography queries), and formal proposals to contact@rookduel.tech.

Question 3

What information should I include when reporting a technical issue?

Accepted Answer

Please provide a concise summary of the issue, your browser or operating environment, steps to reproduce, and any relevant console error output or logs.

Question 4

What is the expected response timeframe for email inquiries?

Accepted Answer

Our team reviews incoming correspondence continuously. Technical questions and general inquiries typically receive a response within 24 to 48 hours on business days.

Question 5

Can I send formal research or academic proposals directly by email?

Accepted Answer

Yes. Formal research proposals, academic inquiries, and cryptographic steganography collaboration queries should be sent directly to contact@rookduel.tech with relevant context and documentation.

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